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Technical Support Specialist (DCWF 411)

Delivers technical support to users, helping them resolve issues with client hardware/software according to organizational service processes.

Jump to:

Diagnoses complex hardware and software issues, configures and maintains client-level systems, and ensures compliance with security standards. Monitors system performance, documents incidents, analyzes trends, and provides proactive solutions.

What You'll Do

Advanced System Troubleshooting

Diagnose complex system issues, resolve hardware and software problems, and maintain optimal client-level system performance.

Secure Network Administration

Configure network workstations, administer user accounts, and ensure compliance with organizational security standards.

Customer Knowledge Management

Document incidents, analyze trends, maintain knowledge bases, and deliver training to enhance customer experience.

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Database Administrator (DCWF 421)

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Manages and maintains databases or data systems for efficient storage, querying, and access to organizational data assets and records.

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Systems Developer (DCWF 632)

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Oversees full lifecycle of information systems from design through evaluation, ensuring alignment with functional and operational goals.

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Network Operations Specialist (DCWF 441)

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Implements and maintains network services, including hardware and virtual systems, ensuring operational support for infrastructure platforms.

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System Administrator (DCWF 451)

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Installs, configures, maintains systems and hardware, and administers user accounts, ensuring system reliability and operational support.

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System Testing and Evaluation Specialist (DCWF 671)

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Plans and executes system tests, analyzing results to verify compliance with technical and operational requirements and expectations.

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Enterprise Architect (DCWF 651)

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Develops business and IT process architectures, creating baseline and target architectures to meet mission or enterprise goals.

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Systems Requirements Planner (DCWF 641)

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Translates functional needs into technical solutions by consulting with customers and developing system architectures and requirements.

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Research & Development Specialist (DCWF 661)

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Conducts research in systems/software engineering to develop capabilities and identify vulnerabilities, with security integrated throughout.

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Need more guidance about cyber roles?

There are numerous different roles in cybersecurity and where you fit depends on your interest level. SANS New to Cyber offers courses, certifications, and free resources for anyone interested in getting started in cybersecurity.

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