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Technical Support (OPM 411)

Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational policies and processes.

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Technical Support Specialists troubleshoot complex software and hardware issues with a focus on cybersecurity. They create instructional resources, perform security performance analyses, and ensure secure system configurations.

What You'll Do

Customer Incident Training

Provide responsive customer support, efficiently handle incidents, and deliver targeted technical training to enhance user productivity.

System Infrastructure Maintenance

Install, configure, and maintain hardware, software, and peripherals to ensure optimal performance and reliability of IT infrastructure.

Cybersecurity Performance Analysis

Analyze cybersecurity trends, monitor system performance, and implement risk management measures to protect organizational assets.

Similar Roles

Data Analysis (OPM 422)

NICE: Implementation and Operation

Responsible for analyzing data from multiple disparate sources to provide cybersecurity and privacy insight. Designs and implements custom algorithms, workflow processes, and layouts for complex, enterprise-scale data sets used for modeling, data mining, and research purposes.

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Systems Administration (OPM 451)

NICE: Implementation and Operation

Responsible for setting up and maintaining a system or specific components of a system in adherence with organizational security policies and procedures. Includes hardware and software installation, configuration, and updates; user account management; backup and recovery management; and security control implementation.

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Network Operations (OPM 441)

NICE: Implementation and Operation

Responsible for planning, implementing, and operating network services and systems, including hardware and virtual environments.

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Systems Security Analysis (OPM 461)

NICE: Implementation and Operation

Responsible for developing and analyzing the integration, testing, operations, and maintenance of systems security. Prepares, performs, and manages the security aspects of implementing and operating a system.

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Knowledge Management (OPM 631)

NICE: Implementation and Operation

Responsible for managing and administering processes and tools to identify, document, and access an organization’s intellectual capital.

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Database Administration (OPM 421)

NICE: Implementation and Operation

Responsible for administering databases and data management systems that allow for the secure storage, query, protection, and utilization of data.

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Need more guidance about cyber roles?

There are numerous different roles in cybersecurity and where you fit depends on your interest level. SANS New to Cyber offers courses, certifications, and free resources for anyone interested in getting started in cybersecurity.

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